Returns / Exchanges


Returns / Exchanges

How can I request a return for my order?

If you want to return a product, feel free to drop your request to our customer care team by clicking here and we will assist in returning your order.

For more details on the returns process, please refer to the Return & Exchange policy.

Is it possible to exchange my order?

Exchanges are allowed only in the event that the item delivered carries a different specification to what was originally displayed on the site. If you wish to exchange your item to a new color or size, please contact our customer care team here in order to make a request for return and exchange. It should be noted that the price of the new item must be the same as the price at which you bought the original product.

However, we strongly encourage you to check product specifications / sizes / colours / material used, via spec chart provided on site (where applicable) or by directly contacting seller, prior to placing order.

Can I exchange a defective or faulty item?

Yes, you can. Please drop your request to our customer care team by clicking here and our team will assist you to return the defective / faulty item and place an order for a new one.

Can I get a refund on a defective or faulty item?

Unfortunately, does not provide refunds on items sold. We can however, provide an exchange in replacing the defective / faulty item.

What are the situations in which I can request for a return?

A return can be requested in case of the following situations:

  • Item was damaged or defective

  • Wrong item was sent by the seller (Please note that the product image as seen on the Tribe website/app may or may not be an exact representation of the product shipped to you)

  • Wrong size/specifications

Which items are not eligible for return?

Given below is the list of products not eligible for return:

  • Lingerie and Nightwear

  • Swimwear

  • Shapewear

  • Underwear

  • Socks

  • Opened & used cosmetic items and makeup tools

  • Items found with traces of wear & tear

  • Items marked for ‘sale’ and ‘special discount’

Also, any item from which sale/product tags have been removed will not be accepted as a return. Products are considered sold, once tags are removed.

Can I return a part of my order?

Yes. In this case, you can submit your request to our customer care team by clicking here and we will process your return accordingly.

What is the time period within which a product is eligible for return?


No. of days (after delivery)

Fashion items

07 days

Non- fashion items

03 days

Can the items be returned after the policy period?

Sorry, no items can be returned after the mentioned policy period.

Can I cancel my order?

Unfortunately, once placed; orders cannot be canceled. This policy is largely to safeguard our vendors who sometimes produce items specially for order.

Do I have to bear the shipping cost for a returned product?

While Tribe accept returns and exchanges, we would require you to mail/drop-off the returnable item at our office. We will however, deliver the replacement item at no additional cost.

Packages should be mailed to:

                 TRIBE I.N.C. (PVT) LTD
                 Level 02, No. 25, R.A.De Mel Mawatha,
                 Colombo 04,
                 Sri Lanka.

Does Tribe perform a quality check before accepting a return?

Yes, all products are checked for the following conditions:

  • Correct product: The product must have the original Tribe tag/seller tag/price tag/name/image/brand/serial-number/article-number/barcode

  • Unused product: The product should be unused, unwashed and unsoiled

Products/items submitted without meeting the above criteria, will not be accepted as a return that is eligible for exchange.